Freedom of Information


City of Orillia General Enquiries
50 Andrew Street South
Suite 300, Orillia
Ontario L3V 7T5

Phone: 705-325-1311
Fax: 705-325-5178

Map to this Location
Email Contact
View City of Orillia Website

The Municipal Freedom of Information & Protection of Privacy Act (MFIPPA) establishes a process for you to access most records and personal information about yourself that is in the care and control of the Corporation of the City of Orillia. The Act also protects your personal information that may be held by the City. Individuals wishing routine access to municipal government records should begin by contacting the City of Orillia department that would have the record. They will determine whether routine access can be given or if an access request will be required.

To access municipal records through the MFIPPA, please call 705-329-7234 or email Shawn Crawford, Manager of Legislative Services.

Description of Records or Correction Request

When making a request for information, provide as much detail as possible about the requested general records including specific timelines. If you are requesting access to, or a correction of your own personal information, please include with your completed application form, a photocopy of a piece of identification (e.g. driver's licence) with your signature. This will allow City staff to verify your identity so that your personal information is not disclosed to someone other than yourself.

For more information, call 705-329-7234 or email Shawn Crawford.

Payment and Fees

A $5.00 application fee must accompany your request. Cash payments must be made in person. Make your cheque payable to the City of Orillia. Additional fees may apply:

  • The fee for requested documents is $7.50 per quarter hour of time used for research and preparation.
  • The fee for document copies is $0.20 per page
  • The fee for computer programming, if needed to develop and retrieve information, is $16.00 per quarter hour.
  • The fee for a computer disc is $10.00.
  • There is a fee for shipping costs, if required.


The MFIPPA allows individuals the right to appeal any decision made by the City relating to access of records or personal information. Appeals are filed (fee applicable) with the Information and Privacy Commissioner (IPC) of Ontario who is an officer of the Ontario legislature and is independent of the government or any institution. For more information, visit the IPC website.